Competency is commonly defined as “the demonstration of ability to apply knowledge, skills, and behaviours to perform a task or role effectively and safely, following defined standards.”
In this presentation, we’ll examine and challenge the three basic areas of competency:
1 Knowledge:
Knowledge is often confused with credentialing. This is one of the central illusions of competency: assuming that the presence of a credential equals capability. It doesn’t. And in many systems, credentialing replaces actual assessment of knowledge or wisdom.
2 Skills:
Skill assessments often involve performing a task correctly once or twice, but a person may pass a CPR course only to panic in an actual emergency.
3 Behavior:
Real-life behavior often reveals itself in high-stress situations and unpredictable scenarios, rather than training modules. Context reveals the truth.
